Cornish Property Lettings and Accommodation Agency

Cornish Retreats - Terms and Conditions

The Booking Terms & Conditions

1. The Agency

1.1	Briony Beresford trading as Cornish Retreats whose registered trading address is 2 Trellis Cottages, Chywoone Hill, Newlyn, Penzance, TR18 5AF.
1.2	Cornish Retreats acts as the disclosed booking agent of the owner of the property.

2. The Booking

2.1	The booking allows the hirer and the stated number of occupants to occupy the property only for a holiday as described in paragraph 9 of Schedule 1 of the Housing Act 1988 or any superseding act.
2.2	The contract is between the owner and the hirer.
2.3	The booking is on the terms set out in this agreement.
2.4	The booking is only effective when written confirmation has been sent by Cornish Retreats.

3. Payment:

3.1	Where the booking is made six weeks or more before the holiday is due to start a 50% deposit + £6.50 booking fee is required to be sent within five days of acceptance of the booking, and the balance together with the security deposit is payable six weeks before the holiday is due to start.
3.2	Where the booking is made less than six weeks before the holiday is due to start, the full rental + £6.50 booking fee is payable immediately upon acceptance of the booking, together with a security deposit of £100.
3.3	The due date for payment will be set out on the confirmation details and no reminder will be sent. If the full balance due is not paid by the date specified Cornish Retreats will cancel the booking and any monies paid will be forfeited - unless rebooked - see 'cancellations'
3.4	Payment is to be made to Cornish Retreats.
Please Note:	Any bank charges incurred by Cornish Retreats due to payment methods or currency exchanges will be deducted from the £100 security deposit.

4. Arrivals and departures:

4.1	The property will be ready for occupancy from 3 p.m. onwards
4.2	The property must be vacated by 10 a.m. on the day of departure.
4.3	We will do our best to be flexible if these times do not suit you, but you must check with us first. Cornish Retreats cannot of course guarantee that the times can be varied.
4.4	Failure to depart by the specified time could result in liability for additional costs.

5. Utilities, linen and bedding

5.1	Cornish Retreats recommends to the owner that the hirer of the property include all utilities, bedding and bed linen.
5.2	Utilities means:
	Electricity Gas Water Oil
5.3	Inclusion of these services within the price may not be possible with all properties and it is the responsibility of the hirer to check the property description prior to booking.

6. Pets

6.1	Pets are welcome at some properties, and the hirer must check the property description to see if the property is "pet friendly".
6.2	If the property is "pet friendly" the following rules apply:
	The hirer must first obtain Cornish Retreats' confirmation of the consent of the owner a small fee of £15 per week per animal is payable the hirer must supply bedding for each animal animals are not allowed on any of the furniture or beds/bedding animals are not to be left alone in the property or garden/patio the hirer must ensure that the property is left clean of any animal hair, dirt or fouling an additional cleaning fee will be charged by the owner if the property is not left sufficiently clean.

7. Disability

7.1	Cornish Retreats is committed to a policy of equal opportunities both for staff and clients.
7.2	We take reasonable steps to improve accessibility to properties offered for holidays.
7.3	We will not unreasonably refuse our services or provide our services on less favourable terms on the grounds of disability.
7.4	The hirer must inform Cornish Retreats before the booking of any particular needs arising from disability, and Cornish Retreats will to endeavour to assist the hirer by providing information and enquiring of the owner as to the availability of any facilities necessary to facilitate the use of a property by the hirer or his companions.

8. Security Deposits:

8.1	Cornish Retreats holds the security deposit.
8.2	The security deposit is held as agent for the owner and not jointly with the hirer.
8.3	The owner will inspect the property following the end of the holiday.
8.4	The deposit will be returned in full within 14 days of the end of the holiday except where the owner objects.
8.5	Reasons for objection include the following:
	excess cleaning No of persons staying exceed those stated on the booking form or exceeds maximum allowed for property Sub letting avoidable damage to the property or its contents loss of keys postage and packaging for the returning of any large item left in the property. International banking charges
8.6	The security deposit does not limit the liability of the hirer to the owner.
8.7	Cornish Retreats will write to you within 14 days of the end of the holiday indicating the owner's reason for the retention or deduction.

9. Changing or cancellation of a booking by the hirer

9.1	Once a booking has been confirmed by Cornish Retreats the hirer cannot change the holiday to another property without treating the original booking as a cancellation.
9.2	The booking is a contract with the owner to pay the fee for the property for the dates reserved.
9.3	If you need to cancel, or change the date, or change the property Cornish Retreats will try to help you. You must let us know as soon as possible.
9.4	Cornish Retreats will try to re-book the property reserved but can give no guarantees that this will be achieved.
9.5	If the property is rebooked for all or part of the time for which it was reserved credit will be given up to the value of rental charged for the rebooking and will not exceed the original booking rental paid - Less £60 cancellation fee
9.6	A cancellation fee of £60 will be payable to Cornish Retreats and deducted from any sums payable to the hirer.
9.7	Cornish Retreats is unable to offer holiday insurance and the hirer is advised to take out appropriate insurance to cover the cost of cancellation.

10. Cancellation by the owner:

10.1	In the event that the property becomes unavailable for reasons outside the control of Cornish Retreats or the owner, the liability of the owner shall be limited in the discretion of the owner to either:
	the offer of alternative accommodation, or a full refund.
10.2	Cornish Retreats shall not be liable for the cancellation.

11. Other issues:

11.1	Neither Cornish Retreats nor the owner accept responsibility for accident, damage, loss, injury, and expense or inconvenience suffered by the hirer or any other person connected with the letting, or to personal belongings whilst in the property or within the grounds of the property.
11.2	It may be necessary on occasions for Cornish Retreats or the owner to have access to the property for emergency repairs, and the hirer must allow immediate access.
11.3	The property is let on the basis that it is occupied by the number of persons indicated on the booking form. An additional fee will be payable to the owner if the number shown on the booking form is exceeded.
11.4	The property including all utensils and equipment must be left at the end of the holiday in a clean and tidy condition with furniture returned to its original location.
11.5	The property must be used in a manner that does not cause offence or nuisance to the occupants of adjoining properties.
11.6	This agreement shall be governed by and in accordance with the law of England and Wales.

12. Liability:

12.1	Once we have issued your holiday confirmation, your contract lies between you and the owner of the property. It is the owner’s responsibility to ensure that the property is in a clean, tidy and presentable condition for your arrival. It is also entirely the owners responsibility to ensure that the property is entirely safe at all times for your use, that the appliances and equipment are in good working order and that all health, fire, safety and electrical safety regulations are complied with. The agency will not be liable for any act, neglect or default on the part of the owner or his representative, that may result in loss, damage, accident, injury, expense or inconvenience which the guest or any member of their party may suffer as a result of the holiday. The agency’s liability to the guest is limited to the total of monies paid by the guest to the agency, plus any reasonable expenses.

13. In Case of Complaints:

13.1	Any complaints regarding the condition of the property or facilities available must be taken up with the owner or owner’s representative in the first instance, who will make all reasonable efforts to solve the problem. If satisfaction is not received, please contact the agency so that the problem can be resolved as soon as possible during the holiday period.

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