The Booking Terms & Conditions
The Booking Terms & conditions
1. The agency
Briony Beresford trading as
Cornish Retreats whose registered trading address is 2 Trellis
Cottages, Chywoone Hill,
Newlyn, Penzance, Cornwall,
ENGLAND TR18 5AF.
Cornish Retreats acts as the disclosed
booking agent of the owner of the property.
The booking allows the hirer and the
stated number of occupants to occupy the property only for a
holiday as described
in paragraph 9 of Schedule 1 of the
Housing Act 1988 or any superseding act.
The contract is
between the owner and the hirer.
The booking is on the
terms set out in this agreement.
The booking is only
effective when written confirmation has been sent by Cornish
booking is made six weeks or more before the holiday is due to
start a 50% deposit + £15.00 booking fee is required
to be sent
within five days of acceptance of the booking. The balance is
payable six weeks before the holiday is due to start.
Where the booking is made less than six weeks before the
holiday is due to start, the full amount is payable
upon acceptance of the booking, together with
the booking fee..
The due date for payment will be set
out on the confirmation details and no reminder will be sent.
If the balance due is
not paid by the date specified
Cornish Retreats will cancel the booking and the deposit +
booking fee will be forfeited.
Payment is to be made to
** PLEASE NOTE** Any bank / credit
card charges due to payment method or incomplete payments due
to currency exchange rate are payable by the Guest.
4. Arrivals and departures:
will be ready for occupancy from 3 p.m. onwards
property must be vacated by 10 a.m. on the day of departure.
We will do our best to be flexible if these times do not suit
you, but you must check with us first. Cornish Retreats cannot
of course guarantee that the times can be varied.
Failure to depart by the specified time could result in
liability for additional costs.
linen and bedding
Cornish Retreats recommends to
the owner that the hirer of the property include all
utilities, bedding and bed linen.
these services within the price may not be possible with all
properties and it is the responsibility of the hirer
check the property description prior to booking.
Pets are welcome at some
properties, and the hirer must check the property description
to see if the property is "pet friendly".
If the property
is "pet friendly" the following rules apply:
hirer must first obtain Cornish Retreats' confirmation of the
consent of the owner
• a small fee of £20 per week per
animal is payable
• the hirer must supply bedding for each
• animals are not allowed on any of the furniture or
• animals are not to be left alone in the
property or garden/patio
• the hirer must ensure that the
property is left clean of any animal hair, dirt or fouling
• An additional cleaning fee will be charged by the owner if
the property is not left sufficiently clean.
Cornish Retreats is committed to a
policy of equal opportunities both for staff and clients.
We take reasonable steps to improve accessibility to
properties offered for holidays.
We will not
unreasonably refuse our services or provide our services on
less favourable terms on the grounds of disability.
hirer must inform Cornish Retreats before the booking of any
particular needs arising from disability, and Cornish
Retreats will to endeavour to assist the hirer by providing
information and enquiring of the owner as to the availability
any facilities necessary to facilitate the use of a
property by the hirer or his companions.
Changing / cancellation of a booking
booking has been confirmed by Cornish Retreats the hirer
cannot change the holiday to another property without
treating the original booking as a cancellation.
booking is a contract with the owner to pay the rental for the
property for the dates reserved.
If you need to cancel,
change the date or change the property Cornish Retreats will
try to help you.
You must let us know as soon as possible.
Cornish Retreats will do there utmost to re-book the property
reserved; however, we can give no guarantees that this will
If the property is rebooked for all or
part of the time for which it was reserved and depending on
the rental achieved to rebook,
credit will be given up to
the value of the original rental charge paid by the hirer -
less the cancellation fee
A cancellation fee of £60
will be payable to Cornish Retreats and deducted from any sums
payable to the hirer.
Cancellation by Cornish
In the event that the property becomes
unavailable for reasons outside the control of Cornish
Retreats or the owner, the
liability of the owner shall be
limited in the discretion of the owner to either:
alternative, similar accommodation, or
• A full refund of
total monies paid, including any booking fees.
Retreats shall not be liable for the cancellation.
Cornish Retreats is unable to offer holiday insurance and the
hirer is advised to take out appropriate insurance to cover
the cost of cancellation.
9. The Guests’
The Guest agrees
* That the
property is let on the basis that it is occupied by the number
of persons indicated on the booking form. An additional
will be payable if the number shown on the booking form is
* To leave the property, including all
utensils and equipment in a clean and tidy condition and with
furniture returned to its original
position, on their
.* To use the property in a manner that does
not cause offence or nuisance to the occupants of adjoining
* To pay for any loss or damages to the
property caused by you or a member of your party (reasonable
wear & tear excluded)
* To allow the owner and/or
Cornish Retreats reasonable access to the property
Not to sell or transfer the booking to a third party without
prior consent and written agreement from Cornish Retreats
* To pay the postage for the return of any items left
behind in the property for which you wish to be returned.
* Not to smoke inside of a non smoking property and to
properly extinguish and remove any smoking materials when
in the outside areas within the boundary of the
10. £50* refundable Security deposit
(*The Chocolate House requires a £100 refundable security
All bookings are accepted on the
condition that the property is left clean and tidy, and that
you will be responsible for any breakage
and/or damage to
the property and/or its contents. You and all members of your
party agree to leave the property in a similar condition as
you found it when you arrived, and to behave in a way at all
times while at the property which does not break any law.
You are responsible to the owner for the costs of any breakage
or damage in, or to, the property, along with any extra costs
that may result which are caused by you or any members of your
party. This includes the costs of extra cleaning where you
and/or members of your party have smoked within the property.
A security deposit of £50* will be charged at the time
of the payment of the balance of the rent. Cornish Retreats
holds the security deposit as agent for the owner and not
jointly with the hirer. The deposit will be returned in full
within 14 days of the end of the holiday by credit/debit card
or cheque. You will be informed, in writing, within 14 days of
any appropriate deductions.
Reasons for deduction
include the following:
• excess cleaning
damage to the property or its contents
• loss of keys
postage and packaging for the returning of any large item left
in the property.
• International banking charges
security deposit does not limit the liability of the hirer to
* The property will be checked within 5 days
of the termination or departure date and we will report to you
prior to making any deductions from the deposit. Your
liability for a breach of this condition is not limited to the
security deposit, and the owner may ask for an extra payment
from you to cover any related costs above the level of the
Once we have issued your holiday confirmation, your contract
lies between you and the owner of the property. It is the
owner’s responsibility to ensure that the property is in a
clean, tidy and presentable condition for your arrival. It is
also entirely the owners’ responsibility to ensure that the
property is entirely safe at all times for your use, that the
appliances and equipment are in good working order and that
all health, fire, safety and electrical safety regulations are
The agency will not be liable for any
act, neglect or default on the part of the owner or his
representative, that may result in loss, damage, accident,
injury, expense or inconvenience which the guest or any member
of their party may suffer as a result of the holiday. The
agency’s liability to the guest is limited to the total of
monies paid by the guest to the agency, plus any reasonable
Cornish Retreats cannot be held responsible
for outside influences’ beyond our control that may cause
disruption to your stay, this includes any emergency repairs
to the property, building work in neighbouring properties etc.
12. In case of complaints:
complaints regarding the condition of the property or
facilities available must be taken up with the owner or
owner’s representative in the first instance, who will make
all reasonable efforts to solve the problem. If satisfaction
is not received, please contact the agency so that the problem
can be resolved as soon as possible during the holiday period.
The owner or his representative is to be allowed access to
the property at any reasonable time during the holiday period.
No correspondence will be entered into if a complaint is made
following departure if the owner / representative or Cornish
Retreats was not informed during the holiday period.
Neither Cornish Retreats nor the
owner accept responsibility for accident, damage, loss,
injury, and expense or
inconvenience suffered by the hirer
or any other person connected with the letting, or to personal
belongings whilst in the property
or within the grounds of
This agreement shall be governed by
and in accordance with the law of England and Wales.
Please keep this copy for your records.